Discover the unparalleled capabilities of Salesforce Order Management System (OMS), revolutionizing the e-commerce landscape with its superior technology and transformative impact. 

Salesforce Order Management streamlines workflows, providing a single view of orders, actions, and history, benefiting both customers and store managers. It offers sample fulfillment packages for easy implementation and seamless integration with Salesforce Commerce, optimizing processes and enhancing customer satisfaction. Designed to simplify the order management process, Salesforce Order Management allows different systems to harmonize, facilitating efficient order processing.

Its ready-to-use integrations, especially with B2C Commerce, enable effortless order capture directly from B2C Commerce stores via the Lightning Force interface. Additionally, it provides Apex classes for customization, ensuring a smooth and efficient workflow. 

By connecting commerce and service experiences, Salesforce Order Management delivers exceptional post-purchase experiences and offers out-of-the-box integrations with B2C and B2B Commerce, ready to enhance operational efficiency.

The below functionalities represent some of the significant advancements in customer support, simplifying the process of organizing and managing orders.

Streamlined Order Fulfillment:

Salesforce Order Management Console offers automated order fulfillment through flows, ensuring efficient processing of orders from placement to delivery.

Efficient Payment Processing:

With features for managing payments, generating order payment summaries, and creating invoices and credit memos, Salesforce simplifies the financial aspect of order management, facilitating seamless transactions and accounting processes.

Integration Capabilities:

Seamlessly integrate with other Salesforce services such as B2C Commerce and Service Cloud (SFCC), providing a unified platform for managing orders, payments, and customer service.

In today’s fiercely competitive market, businesses must innovate and evolve to meet ever-changing customer expectations. With Salesforce Order Management, you can streamline operations, enhance order accuracy, and deliver outstanding customer experiences that foster loyalty and growth.

At Felkam Commerce, we harness the complete potential of Salesforce OMS to empower our clients with comprehensive order management capabilities. Leveraging its advanced features, we deliver tailored solutions that precisely meet your business requirements, ensuring seamless operations and customer satisfaction.

By, Santhiya Rajendran
By, Santhiya Rajendran

Project Manager


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